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Your Rights and Our Legal Commitments

This page sets out the legal basis on which winmy25 operates for accounts accessible in Malaysia — covering your rights, our data practices, account conditions and how jurisdiction shapes what is available to you.

Account TermsData RightsJurisdiction ConditionsCookie PolicyContact Paths
winmy25 Your Rights and Our Legal Commitments
HOW WE HANDLE IT

Data, Security and Account Integrity

Legal compliance at winmy25 is operational, not decorative. Every section below reflects an actual process running on your account — from how we store your data to how you can ask us to delete it. We do not share personal account data with third parties for marketing. What we do share, where required, is transaction data with payment processors like Touch 'n Go eWallet, Boost and GrabPay strictly to complete your transaction.

Data Retention

We keep account records for the period required by applicable financial regulations. After that window closes, you can request deletion via the dispute form in your account settings.

Cookie Handling

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage or withdraw cookie consent from the footer link at any time.

Account Security

Login requires a one-time password sent to your registered mobile number. If you believe your account has been accessed without your permission, contact us via live chat immediately to trigger a lock.

Change Requests

To update registered contact details — including the mobile number tied to your OTP — verify your identity via the account settings page, then submit the change. Changes take effect within 24 hours.

LEGAL CONTACT PATHS

Reach Us on Policy and Account Matters

If you need to raise a legal question, request your account data, or dispute a transaction, three contact paths are open to you. We route policy enquiries to a dedicated team separate from general account support, so your request reaches the right desk without delay. Players in Shah Alam and across Malaysia can reach us through the same channels — no regional restriction applies to legal contact.

Team online

Live Chat

Available through the chat icon in your account dashboard. Use this for account-access queries, data requests and transaction disputes that need a quick written record.

Email Support

Send detailed policy or data-access requests to our support address listed in your account settings. We aim to acknowledge within one business day and resolve within three.

Account Dispute Form

For formal disputes — including incorrect charges or account-closure requests — use the dispute form under Settings in your account. This creates a timestamped case reference.

What Malaysia Players Ask About Our Legal Terms

The questions below come from real account enquiries about rights, data and access. If your question is not answered here, the live chat and email paths in the support section above are the fastest route to a policy team response.

Access and eligibility depend on local law and are available only where local law permits. It is your responsibility to confirm that accessing the platform is lawful in your specific location before opening an account.

We hold your registration details, contact information, transaction history and login records. You can request a summary of this data by submitting a request through the dispute form in your account settings.

Yes. Submit a deletion request via the dispute form. We will process it within the window permitted by applicable financial regulations, after which your identifiable data is removed from active records.

Payment method availability is tied to your account region and the status of local payment rails. If a method is greyed out, it is a regional restriction — not a platform fault. Contact live chat for clarification.

Open the dispute form under Settings in your account. Include the transaction date, amount in RM and the payment method used — Touch 'n Go eWallet, GrabPay or FPX, for example. This creates a timestamped case reference.

We notify you at the contact details registered to your account before material changes take effect. Continued use of the account after the notified date constitutes acceptance of the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.